Frequently Asked Questions: Prospective Clients
- We were established in 1984 by Mark Rosenfeld, a South Bay native. Mark and his lead technicians, Matt and Ron have over 85 years of combined experience with alarm, camera and fire systems. We take pride in our work.
- Our company is still locally owned and operated.
- Security is all we have ever done. Our clients are not additional revenue streams, they are people with needs. We are not “bundlers.”
- Our business is relational- we know our clients and care about their needs
- Peninsula Security specializes in custom, complete, quality design and installation. We understand that “one size does NOT fit all” with regard to your security.
- Only Peninsula Security employees will install or service your system- NOT subcontractors, so we can ensure our high-quality standards are met.
- You can expect friendly, prompt customer service- Janelle or Deanna will answer your call. We take pride in taking care of our clients.
- Peninsula Security contracts are short-term and low-cost. We do not retain clients by locking you in. We keep you with quality products and service. Your long-term satisfaction is our goal.
- Our equipment is non-proprietary and you own it. Be careful with “free” and low-cost systems. The equipment is often proprietary- nobody else can take it over if you are dissatisfied, and the equipment is often leased.
- Two-year parts and labor warranty on new installation.
- Peninsula Security has reasonable service rates.
- Who will be installing my system? Employees or subcontractors?
- How long is the contract?
- What is the monthly monitoring rate?
- Is the equipment proprietary?
- What are service call charges?
- How long is the warranty? Does it include parts and labor?
- Does this system largely rely on motion detectors?
- How many doors and windows are covered in the price quoted?
- If I want to secure all perimeter zones (doors and windows), how much will each additional zone cost?
- How many zones (doors and windows) are included for the advertised price? How much will I be charged for each additional door and window?
- Will I incur additional fees in order to obtain this service? (Examples: rental fees for equipment, high speed internet, trip charges)
- Are there any heat/smoke detectors included in the price?
- How many keypads are included in the price? Will this be enough?
- Is the equipment proprietary?
- How long is the contract?